We want you and your little one to be completely happy with your purchase. If something isn't right, we're here to help.
Return Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be unused, unwashed, and in their original packaging with tags attached.
- For hygiene and safety reasons, we cannot accept returns on the following once opened or used: bibs, feeding bottles, nail care/grooming kits, pacifiers, and other items that come into direct contact with your baby.
- Gift sets must be returned complete with all included items.
How to Request a Return
- Contact us at [support email] or WhatsApp [number] within 7 days of delivery, including your order number and reason for return.
- Our team will confirm eligibility and share return instructions.
- Once we receive and inspect the item, we'll process your refund or exchange.
Refunds
- Approved refunds are issued to your original payment method, or as store credit if preferred.
- Refunds for Cash on Delivery orders are processed via bank transfer or store credit.
- Please allow 5–7 business days for the refund to reflect after approval.
Exchanges Need a different size or color? Let us know when you request your return, and we'll arrange an exchange subject to stock availability.
Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a replacement or full refund at no extra cost to you.
Non-Returnable Items
- Sale or clearance items (unless faulty)
- Opened/used hygiene and feeding products
- Items marked "final sale" at checkout